Receipt printers & devices

Swann Retail prints receipts and pops the cash drawer two ways: a USB printer plugged straight into the computer running the register, or a network printer reached through a small print agent on a store PC. Pick the one that matches your hardware. Either way, receipts and emailing still work from the on-screen print dialog if no printer is set up, so you’re never stuck.

Not sure what to buy yet? Choosing a receipt printer covers the printers and cash drawers that work.

Option 1 — a USB printer (Settings → Peripherals)

Best when the receipt printer is plugged into the same computer as the register.

1. Plug the thermal (ESC/POS) printer into the computer and open Settings → Peripherals.
2. Press Pair printer and pick it from the browser’s device list.
3. Use Test print and Test drawer-kick to check it.

Switch on Auto-print on cash sale to print the receipt and open the drawer automatically every time a cash sale completes. USB pairing needs Chrome or Edge on a secure (https or localhost) connection — if it’s unavailable, you’ll see a note and receipts fall back to the browser dialog.

Option 2 — a network printer + print agent (Settings → Devices)

Best when the receipt printer is on your network rather than plugged into one computer. A small print-relay agent runs on a store PC and passes receipts from Swann Retail to the printer.

1. Install the print-relay agent on a store PC — see Installing the print agent.
2. In Settings → Devices, the owner presses Provision agent and copies the one-time token into the agent’s configuration. The token is shown only once.
3. The agent appears in the list — check it shows online and that it can reach the printer.

The Devices page shows each agent’s status, version, printer reachability, and last-seen time, with a banner per location telling you whether anything can currently print. When a network agent is set up, USB pairing is turned off — you run one kind of printer, not both.

A network printer should be reachable only from the print agent, not from every device in the store — see Securing your store network for the setup checklist.

Bind each register to its printer

When a store has more than one till, each register picks which printer it prints to on the till itself — see Stations for the steps.