Loyverse sync overview

Swann Retail can keep a two-way sync with your Loyverse account. It’s built for a smooth move: you keep selling in Loyverse while your catalog and customers come across, and changes flow both ways until you’re ready to switch over fully.

What stays in sync

These records sync both ways — a change on either side is carried to the other:

• Items and their variants (name, price, SKU, category)
• Categories
• Customers
• Stock levels (inventory)

What doesn’t sync

• Sales and receipts. Rings, refunds, and payments are not copied between the two systems. During a side-by-side run, take each sale in one system so your numbers don’t double up.
• Employees and tax setup aren’t synced. When you connect, Swann Retail checks your Loyverse account and store, but it doesn’t bring across or push back employees or tax configuration.

What to expect

• Changes you make in Loyverse appear in Swann Retail within a couple of minutes; changes you make in Swann Retail are sent to Loyverse within seconds. See What syncs, and how often for the detail.
• Swann Retail never silently overwrites your data. If a record can’t be synced cleanly — because it was edited on both sides, or it uses a Loyverse feature Swann Retail doesn’t model — it’s recorded for you to review. See Conflicts & errors.
• Connecting and managing the sync is owner-only.

Next steps

1. Connect your Loyverse account.
2. Let the one-time import bring your catalog across.
3. Keep an eye on conflicts and resolve anything that needs you.