Open & close your cash drawer

Swann Retail keeps a cash drawer session (a “till”) so the cash in the drawer is accounted for from open to close. The controls live at the top of the Register screen, and you need the Sell permission to use them.

Open the till

At the start of the day (or shift), press Open till:

1. Count the cash already in the drawer.
2. Enter it as the Opening float (and an optional note).
3. Press Open till.

There’s one open till per register at a time.

Opening a till is optional by default — you can require one before cash sales (or all sales) are rung with the Cash control setting under Settings → Business.

Cash in and out during the day

To put money in or take it out — a supplier paid in cash, change brought in, a petty-cash payout — press Cash in/out:

1. Choose Paid in or Paid out.
2. Enter the Amount and a short note (e.g. “paid supplier”).
3. Press Record.

Every movement is counted in the close, so the drawer always reconciles.

Open the drawer without a sale (no-sale)

To pop the drawer when you’re not ringing up a sale — to give change, or to settle up at shift change — press Open drawer at the top of the Register screen. The drawer opens and the action is recorded as a “no-sale”, so the till still reconciles at close.

The drawer is hardware, so Open drawer only opens a drawer that’s actually connected — drawers plug into a receipt printer. See Receipts — print, reprint & email for printer and drawer setup.

Close the till (Z-report)

At the end of the day, press Close till:

1. Count all the cash in the drawer.
2. Enter the total as Counted cash (and an optional note).
3. Press Close & reconcile.

The Z-report opens automatically with the day’s figures:

Line	What it shows
Opening float	What you started with.
Cash sales	Cash taken in sales.
Cash refunds	Cash paid back out in refunds.
Paid in / Paid out	Cash you added or removed during the day.
Expected in drawer	What the drawer should hold.
Counted	What you actually counted.
Over / short	The difference — Over if you have more, Short if less, Balanced if they match.

Review the figures on screen and press Done to close it. The Z-report is part of closing the drawer — you won’t find it under Reports.

Card and cheque totals don’t affect over/short

If you record card or cheque payments at the register, the Z-report lists Card sales / refunds and Cheque sales / refunds alongside the cash lines. They’re there so you can tie the day out against your own card terminal and your cheques — but they don’t count towards Expected in drawer or the over/short. That money never passes through the cash drawer (your standalone card machine and the bank handle it), so only the cash movements decide whether the drawer is over or short.

Over/short only counts reconciled cash

A sale rung offline on the tablet that reaches Swann Retail after its drawer’s Z-report was already cut is held for a supervisor to reconcile on the next close (see Reconcile offline sales at close) — its cash is not folded into Expected in drawer. So if a drawer looks over or short by roughly the amount of a pending offline sale, that’s the held sale, not a real discrepancy: the held cash is accounted for separately, and you clear it from the offline-sales note on the Z-report — don’t read the gap as a cash shortage against the cashier.