Find & manage your orders

Sales → Orders is the record of every sale you’ve rung. It’s where you go after the fact — to reprint a receipt, take a return, collect a deposit balance, or just check what sold. Records here are read-only: an order is a permanent record of what happened, so you act on it (a return, a receipt) rather than editing it.

Find an order

The Orders screen gives you three ways to look, and you pick one at a time:

• By status — filter to a state with the chips: All, Completed, Canceled, Open (a dine-in tab still being rung up and not yet paid — it becomes Completed once you settle it), or Part-paid (a deposit taken, balance still owing).
• By date — enter a from and to date to see everything rung in that range. The from date has to be on or before the to date.
• Search — type an item name or SKU to find the orders that contain it. Search matches item names, SKUs, and order numbers (type a bare number to jump to an order) — but not a customer name. In search you can also narrow to Sales or Returns.

Switching between the three clears the others, so you’re never fighting two filters at once.

Each row shows the order number, the date, the status, and the total, with a small Return tag where it applies. Long lists load in pages — press Load more at the bottom for the next set.

Just-completed sales can take a moment to appear in Search (it catches up in the background). If you’ve only just rung a sale, look it up By date or By status for it straight away.

Open an order

Tap a row to open it. You’ll see its lines, the totals (subtotal, discounts, VAT, any tip, and the grand total), and how it was paid — cash tendered and change, or the card and its last four digits. From here, depending on the order:

• Print or Email receipt a completed sale — see Receipts. If a receipt printer is connected you’ll also get Reprint or Print (thermal).
• Return items from a completed sale — see Returns & refunds. Any returns already made against the order are listed on it, and a return links back to the sale it came from.
• Collect balance or Cancel a part-paid order (one with a deposit taken) — see Deposits & balances.
• Attach or detach a customer, so the sale shows in that customer’s history.

What isn’t in Orders

• Held (parked) sales aren’t here — a parked sale is a cart you haven’t finished, and it waits on the register itself. See Your day at the register.
• Quotes have their own screen — Sales → Quotes (Quotes) — until you convert one to a sale.
• Deposits owing have a dedicated Sales → Balance owing worklist for collecting at pickup, though a part-paid order also shows in Orders under the Part-paid filter. See Deposits & balances.