What an offline sale's status means

When you ring a sale on the tablet POS while the internet is down, it’s saved on the device and sent up on its own once you’re back online. Once it lands, a synced offline sale can carry a short status so you — or a supervisor — know whether anything is worth a second look.

A status never changes what the customer paid or what’s on their receipt. Every offline sale goes through at the price you charged; these labels are for peace of mind and squaring up, not for action at the counter. Most sales sync cleanly and carry nothing at all.

There are two things a status can tell you: whether the sale still matched your setup — its prices, VAT and options — when it caught up, and whether its cash has been squared into the day’s totals yet.

Whether the sale matched your setup

Price confirmed

The ordinary case: when the sale synced, every item on it had rung at the price that was in effect at the moment you rang it. Nothing had changed, so there’s nothing flagged and nothing to review — this is what almost every offline sale looks like once it lands.

Sale needs review

Something on the sale no longer matched your setup when it synced — usually an item’s price had changed since you rang it offline, but it can also be the VAT, the auto-gratuity, or a modifier choice that doesn’t fit the item’s current rules. It was accepted exactly as you rang it — the prices, VAT, gratuity and options the customer paid for, just as their receipt said — and the sale carries a note saying what was found, so you can review it in the back office if you like. It never stops a sale from syncing or being reconciled. See Price divergent for every reason and where you’ll see the flag.

Price couldn’t be checked

The sale synced fine and was accepted at the price you charged, but Swann Retail had no recorded price for one of the items at the moment you rang it, so it couldn’t confirm the price either way. Nothing diverged; it simply couldn’t be verified, so it’s filed with a note for the record. There’s nothing you need to do. See Price unverifiable for more.

Whether its cash has been squared up

Counted into the day’s cash

The sale caught up while its till was still open, so its cash lands in that drawer’s Z-report like any other cash sale — it’s already counted into the day and there’s nothing to reconcile.

Waiting for a supervisor at close

The sale caught up after the drawer it belongs to had already been closed and its Z-report cut, so its cash isn’t folded into a closed drawer behind your back. It’s set aside for a supervisor to review and reconcile on the next close. See Reconcile offline sales at close for who can reconcile it and how.

If a sale can’t be filed at all

Very occasionally a queued offline sale can’t be sent — it’s turned away when it reaches Swann Retail, or the tablet can’t read it back to send it. It’s never dropped, but it isn’t in the back office either: it’s saved only on this tablet, and the sync banner says so. Tap the banner’s Learn more to open Unsent sales, where any signed-in cashier can see each held sale and Share it with support. Don’t delete the app or reset the tablet. See A sale couldn’t be sent.