What an offline sale's status means

When you ring a sale on the tablet POS while the internet is down, it’s saved on the device and sent up on its own once you’re back online. Once it lands, a synced offline sale can carry a short status so you — or a supervisor — know whether anything is worth a second look.

A status never changes what the customer paid or what’s on their receipt. Every offline sale goes through at the price you charged; these labels are for peace of mind and squaring up, not for action at the counter. Most sales sync cleanly and carry nothing at all.

There are two things a status can tell you: whether the price was confirmed when the sale caught up, and whether its cash has been squared into the day’s totals yet.

The price on the sale

Price confirmed

The ordinary case: when the sale synced, every item on it had rung at the price that was in effect at the moment you rang it. Nothing had changed, so there’s nothing flagged and nothing to review — this is what almost every offline sale looks like once it lands.

Price changed

At least one item’s price had changed between when you rang the sale offline and when it synced. It was accepted at the price you charged — the customer paid exactly what their receipt said — and the sale carries a note so you can review it in the back office if you like. It never stops a sale from syncing or being reconciled. See Price divergent for the full explanation and where you’ll see the flag.

Price couldn’t be checked

The sale synced fine and was accepted at the price you charged, but Swann Retail had no recorded price for one of the items at the moment you rang it, so it couldn’t confirm the price either way. Nothing diverged; it simply couldn’t be verified, so it’s filed with a note for the record. There’s nothing you need to do. See Price unverifiable for more.

Whether its cash has been squared up

Counted into the day’s cash

The sale caught up while its till was still open, so its cash lands in that drawer’s Z-report like any other cash sale — it’s already counted into the day and there’s nothing to reconcile.

Waiting for a supervisor at close

The sale caught up after the drawer it belongs to had already been closed and its Z-report cut, so its cash isn’t folded into a closed drawer behind your back. It’s set aside for a supervisor to review and reconcile on the next close. See Reconcile offline sales at close for who can reconcile it and how.

If a sale can’t be filed at all

Very occasionally a queued offline sale is turned away when it finally reaches Swann Retail — something about it couldn’t be filed as it stood. It’s never dropped: it’s held and flagged, and the sync banner points you to it with a “needs attention in the back office” message. See A sale needs attention in the back office.